Thursday, July 26, 2012

A great experience with CenturyLink

I've read many horror stories on The Consumerist about customer experiences with ISPs, in particular Verizon and Comcast. I've not read any about Qwest/CenturyLink, though I am sure they exist. In my case, however, they exceeded all my (low) expectations.

I started running a backup server at my apartment for my Moonlit Consulting clients. For this to work, I needed faster speeds than 1.5 Mbps down / 768 Kbps up. So I called CenturyLink.

First, CenturyLink surprised me with how reasonable their rates are. While I was paying $40/mo for the aforementioned slow speeds, they actually offer 7 Mbps down / 5 Mbps up—a five-fold upgrade—for only $10/mo more. So I signed up.

Second, CenturyLink offers the choice of buying or renting the modem. While some companies (cable companies in particular) require customers to rent the equipment, CenturyLink offers the modem for only $100—comparable to retail prices, without the huge markup I was expecting. So I bought it.

Third, the provisioning went without a hitch. My modem shipped on time, I received it a day sooner than promised, and my new speeds went into effect before I even woke up on the day promised.

Last, the actual speed is even better than advertised, as checked with Speedtest.

Thanks, CenturyLink. That's the way to make lifelong customers!